Specialists in the design, development, sourcing and supply of quality consumer leisure goods

CUSTOMER SERVICE QUALITY ADMINISTRATOR

Location: Heathfield (Newton Abbot)
Department: Customer Service
Contract: Full-time, Permanent
Salary:£9.80 P/H
Benefits:25% TII discount, 50% WB discount, company pension, company sponsored healthcare scheme, 33 days holiday pro rata and cycle2work scheme (after 6 months employment).
Working Hours:40 hours per week. Monday to Friday

We are looking for a Quality Administrator to become part of the Customer Service Team. Reporting to the Quality and Complaints Lead, this role requires that you to review and feedback on Quality Assessments from a variety of different sources e.g. Telephone, Email, Letter & Social Media. To be accountable for Quality Assessments and feedback to individuals daily.

You will be interacting with and coaching the Customer Services Team to establish and ensure the effective implementation of quality, along with the compilation of records to demonstrate the effectiveness and positive change within the team and the end customer.

Key responsibilities:

  • Providing guidance and assistance on training and quality matters
  • Assist the Quality and Complaints Lead in the setting of objectives and targets
  • Supporting the development of Customer Service team
  • Complete reporting requirements for Training and Quality Lead
  • Interpret and analyse information to identify business improvements
  • In quieter periods and when requested by Training and Quality Lead to work operational caseload
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

  • The successful candidate should have strong process skills
  • Excellent communication skills with an excellent telephone manner
  • Positive, ‘can do’ attitude
  • Customer service experience
  • Calm and methodical manner
  • Planning and organisational ability
  • Problem solving and decision‐making skills
  • Approachable and willing to support others with a proactive attitude
  • Effective interpersonal skills
  • Must be able to adapt to a fast‐changing environment

Download Full Specification

How to apply?

If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.

Alternatively, please download, print and complete the job application form, sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL.

Apply for this position

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For enquiries please contact us at hr@wiltonbradley.co.uk.

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