Specialists in the design, development, sourcing and supply of quality consumer leisure goods

CUSTOMER SERVICES ADVISOR

Location: Heathfield (Newton Abbot)
Department: Customer Service
Contract: Full-time, Permanent
Salary:£9.65 PH
Benefits:25% TII discount, 50% WB discount, company pension, company sponsored healthcare scheme, 33 days holiday pro rata and cycle2work scheme (after 6 months service).
Working Hours:40 hours per week. 08:45 and 17:30 Monday to Friday, working every 3rd Saturday 08:45 to 17:30

The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for an e-commerce business. Deal with customer queries by telephone and email, ensuring that calls and emails are answered in a fast, efficient and professional manner. Some general administration duties are also required. This is a permanent role.

Key responsibilities:

  • Hours of shifts are scheduled between 08h45 and 17h30 Monday to Friday, working every 3rd Saturday 08h45 to 17h30
  • To answer incoming calls and respond to cases whilst maintaining a rapid response rate according to agreed standards
  • Dealing directly with customer queries and fault requests, providing accurate information and following through from beginning to end result, ensuring you have interpreted and responded correctly to the customer request
  • Log information on calls received and maintain detailed and accurate records
  • Provide information and technical advice on products
  • Identifying replacement parts where needed
  • Arranging sales and dispatch requests
  • Some general filing and photocopying are required
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Adhere to stated policies and procedures relating to Health & Safety and Quality Management
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

Skills/experience:

  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Excellent communication and problem-solving skills
  • Confident individual with customer service experience
Disposition:
  • Methodical and organised way of working
  • Sense of humour
  • Willingness to display flexibility in working hours as occasions may sometimes demand

Download Full Specification

How to apply?

If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.

Alternatively, please download, print and complete the job application form, sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL.

Apply for this position

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For enquiries please contact us at hr@wiltonbradley.co.uk.

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