Specialists in the design, development, sourcing and supply of quality consumer leisure goods

CUSTOMER SERVICES ADVISOR

Location: Heathfield (Newton Abbot)
Department: Customer Service
Contract: Full-time, Temporary
Salary:£10.50 PH
Benefits:25% TII discount, 50% WB discount, company pension & 28 days holiday pro rata.
Working Hours:40 hours per week

Job Role:

The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for both e-commerce business and a warranty service for a global manufacturer. Deal with customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.

  • Must be able to start training on Monday 11/04/2022 if successful for the role
  • Interviews to be held via Teams video link on 06/04/2022 and 07/04/2022
  • 6-month fixed term contact with the opportunity for a permanent role

Key responsibilities:

  • Hours of shifts are scheduled between 08h45 – 17h30, 40 hours a week, Monday to Friday, working every 3rd Saturday
  • To answer incoming calls and respond to cases via email whilst maintaining a rapid response rate according to agreed standards
  • Log information on calls received and maintain detailed and accurate records. Maintain and update the customer case efficiently and effectively
  • Provide product information, replacements and replacement parts along with technical information on products and handle queries
  • Processing telephone sales orders
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Adhere to stated policies and procedures relating to Health & Safety and Quality Management
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

Skills/experience:

  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Excellent communication and problem-solving skills
  • Social media experience handling complaints and queries would be beneficial, but not essential
  • Confident individual with customer service experience, preferably in an online retail environment

Disposition:

  • Methodical and organised way of working
  • Sense of humour
  • Willingness to display flexibility in working hours as occasions may sometimes demand

Download Full Specification

How to apply?

If you would like to apply for this job vacancy with Wilton Bradley, please complete and submit the form below.

Alternatively, please download, print and complete the job application form, sending it to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL.

Apply for this position

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For enquiries please contact us at hr@wiltonbradley.co.uk.

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