Specialists in the design, development, sourcing and supply of quality consumer leisure goods

CUSTOMER SERVICE ADVISOR

Section Customer Service
Location Healthfield, Newton Abbot
Contract Temporary, 6-months
Salary £9.65 per hour
Benefits 25% TII discount, 50% online discount, pension and company sponsored healthcare scheme, 33 days holiday per year (pro rata).
Hours of Work 40 hours per week. Monday to Friday including working every 3rd Saturday
Closing Date Monday 29th March 2021

 Job Role:

The primary objective of a Customer Services Advisor is to deal directly with customer queries and fault requests for both e-commerce business and a warranty service for a global manufacturer. Deal with inbound customer queries on social media, telephone or email, ensuring that calls and emails are answered in a fast, efficient and professional manner in line with business process.

  • Must be able to start training on a Monday if successful for the role. Unfortunately, due to the intense training programme, we are unable to accommodate any training hours missed for the first week of employment
  • Interviews to be held via Teams video link
  • 6-month fixed term contact
  • Unfortunately there is no opportunity to work from home
  • Summer Bonus

Key responsibilities:

  • Hours of shifts are scheduled from 08h45 – 17h30, 40 hours a week. There are various options for days off during the week or weekends
  • Overtime is offered when there is a high volume of work
  • To answer incoming calls and respond to cases via email whilst maintaining a rapid response rate according to agreed standards
  • Dealing directly with customer queries and fault requests, providing accurate information and following through from beginning to end result
  • Log information on calls received and maintain detailed and accurate records. Maintain and update the customer case efficiently and effectively
  • Provide product information, replacements and replacement parts along with technical information on products
  • Deal with incoming cases and post
  • Processing telephone sales orders
  • Operate a variety of standard office machines including a personal computer
  • Communicate and liaise verbally between customers and staff and interpret and respond clearly and effectively to spoken requests over the phone and to verbal or written instructions
  • Maintain regular consistent and professional attendance, punctuality, personal appearance, and adhere to relevant health and safety procedures
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role
  • Adhere to stated policies and procedures relating to Health & Safety and Quality Management
  • Any other tasks deemed by the Company to be necessary for the successful completion of the role

Person Specification:

Skills/experience:

  • Excellent telephone manner
  • Ability to remain calm under pressure
  • Ability to negotiate workloads and a good time manager
  • Ability to work on own initiative and still remain part of the team
  • Computer literate
  • Excellent communication and problem-solving skills
  • Social media experience handling complaints and queries
  • Confident individual with customer service experience, preferably in an online retail environment

Disposition:

  • Methodical and organised way of working
  • Sense of humour
  • Willingness to display flexibility in working hours as occasions may sometimes demand

Download Full Specification

How to apply?

If you would like to apply for this job vacancy with Wilton Bradley Ltd please use the link below to download the job application. Please send your completed application form to The Human Resource Department, 8 Wentworth Road, Heathfield, Newton Abbot, Devon, TQ12 6TL. For enquiries please contact us at hr@wiltonbradley.co.uk.

Download Application Form

Downloads

To download our PDF jobs description or application form attachments you will require Adobe Reader. Please click Here to download to your computer if needed.